Cancellation and Transfers Policy
It’s important to advise us if you wish to cancel or transfer your registration from a training session or a priced event as soon as possible.In many cases there are a maximum number of attendees allowed and we have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all CECC training sessions and priced events:
- Cancellations or transfer requests must be advised in writing at least three full working days prior to the date of the training session or priced event. Please email firstname.lastname@example.org or phone (03) 366 5096 as soon as possible if you are unable to attend the course or event you have registered for.
- All cancellation and transfer requests advised in writing prior to three full working days from the training session or paid event will incur an administration fee of $30.00+GST per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost).
- Where written cancellation advice or a transfer request is not received within three full working days prior to the training session or priced event commencing, or a participant fails to show on the day, full fees will be payable.
- A replacement participant is welcome at any stage prior to the training session or priced event commencing at no additional cost. Please provide us with the person’s details as soon as possible.
Questions relating to the Cancellation and Transfers Policy should be directed to the CECC Training and Events Team at email@example.com or (03) 366 5096.