Customer Service Skills

Learn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.

A team that builds a positive communication climate and places its internal and external customers at the centre of the transaction will build up enormous goodwill and positive economic outcomes.

This course will teach you to:

  • recognise the relationship between customer service, your team and your stakeholders
  • identify and communicate the benefits of a customer focus, as a part of your organisation’s core values and mission
  • use effective interpersonal communication skills including listening, questioning, non-verbal, assertiveness and empathy
  • identify customer quality requirements, from both a technical and service perspective including Albrecht’s Four Levels of Service and Shewhart’s model for handling complaints
  • deal with difficult customers in a sensitive and professional manner.

 

Book Now Back to Sales

Details

Date

Tuesday 11 April 2017

Time

9:00am to 1:00pm

Venue

The Chamber, 57 Kilmore Street

Presenter

Desiree Williamson

Pricing

Member

$320.00 + GST

non-member

$640.00 + GST

© Canterbury Employers’ Chamber of Commerce
Website maintained by Publica