COURAGEOUS CONVERSATIONS

Learn strategies to help you have honest, constructive conversations that get results in a range of workplace contexts. Understand communication styles and their influence on feedback, recognise the importance of emotional intelligence and empathy on listening and asking questions, grow confidence to give and receive development and coaching feedback. Enhance your leadership/management style by tackling difficult conversations before they create conflict.

YOU’LL LEARN ABOUT:

  • Preparing to have a courageous conversation
  • Understanding the drivers that build self-awareness
  • Strengthening emotional intelligence and empathy
  • Using the DESC/GROW model to give development/coaching feedback
  • Building a model that encourages self-reflection in the receiver. 

SO YOU CAN: 

  • demonstrate an understanding of the four communication styles and how each style influences the response to feedback
  • recognise the impact of emotional intelligence on listening and questioning
  • recognise the importance of empathy and perspective-taking in authentic communication
  • communicate candid feedback in a non-threatening and constructive manner
  • achieve shared understanding and mutual purpose
  • practise initiating and receiving courageous conversations. 

TO ACHIEVE:

  • authentic communication and necessary change in difficult and challenging behaviour across a range of workplace contexts. 

WHO IS THIS FOR?

  • Managers, team leaders, supervisors delivering upward, downward or horizontal team feedback and performance conversations
  • Staff at any level who need to give candid and effective feedback, and retain goodwill to internal and external stakeholders. 

PRICING:

Member: $320 + GST
Non-Member: $640 + GST

When
26/07/2018 9:00 AM - 1:00 PM
Where
57 Kilmore Street The Chamber CHRISTCHURCH NEW ZEALAND
This event is full.

Sign In To Book Now

If you are a member or have an account, please sign in.

If you are not a member and don't have an account, please click 'Create a new account' and follow the instructions.