COURAGEOUS CONVERSATIONS

This half-day workshop explores the skills required to deliver honest, constructive feedback in an authentic manner while retaining goodwill.

YOU’LL LEARN ABOUT:

  • Preparing to have a courageous conversation
  • Understanding the drivers that build self-awareness
  • Strengthening emotional intelligence and empathy
  • Using the DESC/GROW model to give development/coaching feedback
  • Building a model that encourages self-reflection in the receiver. 

SO YOU CAN: 

  • demonstrate an understanding of the four communication styles and how each style influences the response to feedback
  • recognise the impact of emotional intelligence on listening and questioning
  • recognise the importance of empathy and perspective-taking in authentic communication
  • communicate candid feedback in a non-threatening and constructive manner
  • achieve shared understanding and mutual purpose
  • practise initiating and receiving courageous conversations. 

TO ACHIEVE:

  • authentic communication and necessary change in difficult and challenging behaviour across a range of workplace contexts. 

WHO IS THIS FOR?

  • Managers, team leaders, supervisors delivering upward, downward or horizontal team feedback and performance conversations
  • Staff at any level who need to give candid and effective feedback, and retain goodwill to internal and external stakeholders. 

PRICING:

Member: $320 + GST
Non-Member: $640 + GST
When
4/03/2019 9:00 AM - 1:00 PM
Where
57 Kilmore Street CHRISTCHURCH NEW ZEALAND

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