Supervising Others in a Manufacturing Environment

New Supervision Program for Manufacturers. This course is broken into four sessions designed to help you set expectations and goals, give you strategies to manage conflict, create confidence in the art of successful delegation and develop techniques to engage your team in decision making and problem solving.

4 Sessions - 9.30am - 12.30pm

Session 1 – 6 September 2019
Setting Expectations

Defining the requirements

• Identifying opportunities for improvement and growth

• Setting verbal expectations

• Putting expectations in writing

Setting Goals

Understanding cascading goals

• The SMART way

• The Three P’s

• Helping others set goals

Assigning Work

General assignment principles

• The Dictatorial approach

• The Apple Picking approach

• The collaborative approach

Session 2 – 13 September 2019 
Degrees of Delegation

• Level 1 Complete Supervision

• Level 2 Partial Supervision

• Level 3 Complete Independence

Implementing Delegation

Deciding to delegate

• To whom should you delegate

• Providing instructions

• Monitoring the results

• Trouble shooting delegation

Providing Feedback

• Characteristics of good feedback

• Feedback delivery tools

• Informal feedback

• Formal feedback

Session 3 – 20 September 2019
Managing Your Time

The 80/20 Rule

• Prioritise with the urgent / important Matrix

• Using a production journal

• Using routines and rituals to simplify your workday

Resolving Conflict

Using a conflict resolution process

• Maintaining fairness

• Seeking help from within the team

• Seeking help from outside the team

Session 4 – 27 September 2019
Review of Prior Learning and Action Plans

• Progress made so far

• Successes and failures

• Existing focus

Special Situations

• Promotion from within the team

• Leading a brand new team

• Taking on an established team

Continuous Development

• Asking the right questions of the right people

• Go to Gemba

• How to keep on learning

Learning Outcomes

Define requirements for particular tasks

• Set expectations for your staff

• Set SMART goals for yourself

• Help your staff set SMART goals

• Assign work and delegate appropriately

• Provide effective, appropriate feedback to
   your staff

• Manage your time more efficiently

• Help your team resolve conflicts

• Understand how to manage effectively in
   particular situations

• Understand what a new supervisor needs to
   do to get started on the right path

Member Price: $1,000 + GST
Non-Member Price: $2,000 + GST


Victoria Barkway
6/09/2019 9:30 AM - 27/09/2019 12:30 PM

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