How can you develop an employee experience fit for the 21st Century - where communities are created, great work is achieved, and amazing customer experiences are delivered?
It comes as no surprise that the best workplaces in the world have the best employee experiences, they know the value in 'practicing what they preach'. Employee Experience refers to the many factors and touch points that influence how your people think and feel about their work, and that shapes their overall experience, engagement and productivity. Just as we have seen the shift in focus from customer satisfaction to customer experience, so must we recognise the need to move beyond employee engagement to an integrated focus on the entire employee experience.
Join us to learn how to start shaping your company's unique employee experience brand.
Facilitated by Matt Johns, CEO of Deliberat. From intelligence operative in the UK police to Acting Chief Strategy Officer for Deloitte NZ, Matt uses his diverse background and unique perspective in his role as CEO of Deliberat, working with organisations across the world connecting business strategy with deliberately designed customer and employee experience strategy. From leadership to operations, environment and tools, Matt pushes leaders to think beyond the obvious and recognise the Employee Experience needed to thrive.
YOU’LL LEARN :
- What employee experience is and what it is not
- Why it’s redefining the workplace
- The link between Employee Experience and Customer Experience
- How organisations are re-imagining the employee experience through human centred design
- Understand how to apply a framework for employee experience design
- How to build an employee experience that reflects your brand
WHO IS THIS COURSE FOR?
This course will be valuable for people leaders / managers and HR and anyone who wants to attract and retain great staff capable of doing great things.
Member: $320 + GST
Non-Member: $560 + GST