This course is now full. Please click here to see details our next Essential Supervision Skills Programme starting Thursday 29 July or email us at training@cecc.org.nz.

Develop the practical skills you need to make the transition from individual team member to team leader. This course is broken into five modules designed to help you understand how to build relationships with your team, give you strategies to manage conflict, create confidence in the art of successful delegation and develop techniques to engage your team in decision making and problem solving.

OVERVIEW

Do you have the essential skills to be a team leader?

• how to build relationships with your team
• strategies to manage conflict
• the art of successful delegation
• techniques to engage your team in decision making and problem solving
• how to coach others to develop their skills and knowledge

Please note we can also deliver this as an in-house option.

YOU’LL LEARN ABOUT:

MODULE 1: UNDERSTANDING YOUR ROLE - 14 April 2021
• The supervisory role as it relates to your workplace 
• Building relationships with your team
• Motivating your team to perform

 MODULE 2: GETTING THINGS DONE -  21 April 2021
• Setting clear goals and prioritising tasks
• The art of successful delegation and managing time stealers

 MODULE 3: HANDLING TRICKY SITUATIONS - 28 April 2021
• Understanding how conflict arises in the workplace
• Strategies to manage and resolve conflict

 MODULE 4: DEVELOPING OTHERS TO SUCCEED - 5 May 2021
• Coaching others to develop their skills and knowledge
• Giving appraisal feedback in a one-on-one situation

MODULE 5: MAKING GOOD DECISIONS - 12 May 2021
• Improving the quality of your decisions
• Adopting a systematic approach to problem solving and making decisions with confidence.

SO YOU CAN:

• Operate effectively and support your manager and teams
• Contribute to a motivational workplace culture
• Achieve a balance in your workload and supervisory responsibilities
• Work efficiently and allocate work to others to get the tasks done
• Manage conflict situations calmly and constructively
• Develop your team members to reach their full potential
• Give constructive and motivational feedback to others 
• Think about workplace situations from different perspectives
• Understand and support decisions and get others on board

 TO ACHIEVE:

• A manageable workload
• A workplace culture that is motivational and engaging
• Efficiency within the workplace
• A high performing and harmonious working environment
• Teams that are working well together to achieve business objectives

WHO IS THIS COURSE FOR?

• Anyone in an existing Supervisory or 2IC role who wishes to refresh their skills, and explore current best practice.
• Anyone who is thinking of moving into a supervisory role and wishes to explore the role, and responsibilities further. 

PRICING:

PRESENTER:

Victoria is a learning and development professional with over 20 years experience in writing, delivering and evaluating leadership, management and sales training programme's, operating in the UK and New Zealand.Victoria works closely with The Canterbury Employers’ Chamber of Commerce and enjoys designing and delivering a broad range of training programme’s for Canterbury employers as well as offering advice and consultancy services in all areas of people and performance including leadership and management development, managing performance, HR processes and employment law.Victoria holds a Level 5 Diploma in Adult Learning and Education, a Massey Certificate in Employment Relations and is passionate about helping organisations realise the potential in their people.Victoria can deliver tailor made training for your organisation and deliver in house to groups or via one to one coaching.

COMMENTS FROM PREVIOUS ATTENDEES:

“Every aspect of this training is applicable in my role to help me develop myself and my team”

“Victoria is a very positive can-do person and makes you feel like you can have the confidence to do the same”

"I now have a better understanding of how to get results from staff by interactions with them."

“Victoria was helpful and engaging, made all the course work fun and interesting”