TERMS AND CONDITIONS


REQUIREMENTS OF ATTENDEES

All visitors to our premises, be it for training, events or any other reasons are required to:

  • Stay away if experiencing cold or flu like symptoms, or if a close contact or someone in your household has been exposed to COVID-19.
  • Sign/Scan in using the COVID-19 tracer app.
  • Follow all applicable COVID-19 protocols and restrictions based on the highest COVID-19 Protection Framework level that applies to both where the attendee is visiting from and the Canterbury region, including social distancing, and mask wearing outside of the classroom.
  • And, from 3 December 2021, present proof of vaccination via a COVID-19 Vaccine Pass, which will be scanned upon entry.


CANCELLATION & TRANSFERS POLICY

It’s important to advise us if you wish to cancel or transfer your registration from a training session or a priced event as soon as possible. In many cases there are a maximum number of attendees allowed and we have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all Chamber training sessions and priced events:

TRAINING - CANCELLATION & TRANSFERS POLICY 

  1. Cancellations or transfer requests must be advised at least five full working days prior to the date of the training session. All cancellation and transfer requests advised in writing prior to five full working days from the training session will incur an administration fee of $30.00+GST per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost).
    Please email [email protected] or phone (03) 366 5096 as soon as possible if you are unable to attend the course you have registered for.
  2. Where written cancellation advice or a transfer request is not received within five full working days prior to the training session commencing, or a participant fails to show on the day, full fees will be payable.
  3. A replacement participant is welcome at any stage prior to the training session commencing at no additional cost. Please provide us with the person’s details as soon as possible.

Should a course fail to attract the minimum number of participants; we reserve the right to cancel. In such circumstances we offer the following alternative arrangements at the time of cancellation:

  • Transfer to the next available course within the region or
  • Alternative online options for delivery where available and appropriate, given the content and style of training.


EVENTS - CANCELLATION & TRANSFERS POLICY 

  1. Cancellations or transfer requests must be advised at least three full working days prior to the date of the priced event. All cancellation and transfer requests advised in writing prior to three full working days from paid event will incur an administration fee of $30.00+GST per person. Please email [email protected] or phone (03) 366 5096 as soon as possible if you are unable to attend the course or event you have registered for.
  2. Where written cancellation advice or a transfer request is not received within three full working days prior to the priced event commencing, or a participant fails to show on the day, full fees will be payable.
  3. A replacement participant is welcome at any stage prior to the priced event commencing at no additional cost. Please provide us with the person’s details as soon as possible.

The Chamber reserves the right to add, reschedule or substitute speakers and/or vary advertised programs, prices and venues.
Should an event fail to attract a required minimum number of participants we reserve the right to cancel it, or provide an alternative online option for delivery where appropriate, given the content and style of presentation.


Questions relating to the Cancellation and Transfers Policy should be directed to The Chamber Training and Events Team at [email protected] or (03) 366 5096.