TERMS AND CONDITIONS

It’s important to advise us if you wish to cancel or transfer your registration from a training session or a priced event as soon as possible. In many cases there are a maximum number of attendees allowed and we have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all Chamber training sessions and priced events:

COVID ALERT LEVELS: TRAINING
At Alert Level 1 & 2 our training continues to run with strict adherence to COVID safety practices and protocols. We ask that attendees scan in, wear a mask in public spaces, adhere to the social distancing guidelines, and stay at home if they are unwell.
At Alert Level 3 & 4 our training we are unable to deliver in-person training. Training impacted over the timeframe will be either be delivered online should this be suitable and agreeable or rescheduled. Attendees will have the opportunity to attend online, transfer to the rescheduled or future date, or can opt to receive a credit on their account.

COVID ALERT LEVELS: EVENTS
In order to provide the best customer experience our preference is to run our in-person events at Alert Level 1. All attendees are required to scan in and stay at home if they are unwell.
At Alert Level 2, 3 & 4 our in-person events are unable to be held. Events impacted over the timeframe will be either delivered online or rescheduled, and attendees will have the opportunity to attend the online offering should there be one, transfer to the rescheduled date, or can opt to receive a credit on their account.
 


CANCELLATION & TRANSFERS POLICY: TRAINING

  1. Cancellations or transfer requests must be advised at least five full working days prior to the date of the training session. All cancellation and transfer requests advised in writing prior to five full working days from the training session will incur an administration fee of $30.00+GST per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost).
    Please email [email protected] or phone (03) 366 5096 as soon as possible if you are unable to attend the course you have registered for.
  2. Where written cancellation advice or a transfer request is not received within five full working days prior to the training session commencing, or a participant fails to show on the day, full fees will be payable.
  3. A replacement participant is welcome at any stage prior to the training session commencing at no additional cost. Please provide us with the person’s details as soon as possible.

Should a course fail to attract the minimum number of participants; we reserve the right to cancel. In such circumstances we offer the following alternative arrangements at the time of cancellation:

  • Transfer to the next available course within the region or
  • Alternative online options for delivery where available and appropriate, given the content and style of training.


CANCELLATION & TRANSFERS POLICY: EVENTS

  1. Cancellations or transfer requests must be advised at least three full working days prior to the date of the priced event. All cancellation and transfer requests advised in writing prior to three full working days from paid event will incur an administration fee of $30.00+GST per person. Please email [email protected] or phone (03) 366 5096 as soon as possible if you are unable to attend the course or event you have registered for.
  2. Where written cancellation advice or a transfer request is not received within three full working days prior to the priced event commencing, or a participant fails to show on the day, full fees will be payable.
  3. A replacement participant is welcome at any stage prior to the priced event commencing at no additional cost. Please provide us with the person’s details as soon as possible.

The Chamber reserves the right to add, reschedule or substitute speakers and/or vary advertised programs, prices and venues.
Should an event fail to attract a required minimum number of participants we reserve the right to cancel it, or provide an alternative online option for delivery where appropriate, given the content and style of presentation.


Questions relating to the Cancellation and Transfers Policy should be directed to The Chamber Training and Events Team at [email protected] or (03) 366 5096.