Effective Administration Skills 

Overview

The effective administrator ensures the smooth running of a business and is an incredibly valuable person in an organisation. The administrator requires excellent communication skills and contributes to the positive image and reputation of an organisation by managing key administrative tasks and workplace relationships.

This practical half-day workshop will provide practical tools and techniques for increasing productivity and building excellence in administration skills. 

You’ll learn about:

• Developing effective interpersonal skills
• Building consensus and working collaboratively to solve problems
• Writing effective emails
• Understanding the essential administration of meetings
• Applying SMART techniques to manage time and set priorities. 

So you can: 

• reflect on and evaluate your communication style and its effects on others
• understand the importance of effective listening, questioning and feedback techniques, non-verbal communication, and assertiveness in order to ensure clear communication
• update contemporary business writing conventions
• recognise the key elements in meeting management
• use skilled interaction to solve problems and build consensus
• work SMART and manage time effectively. 

To achieve:

• a positive communication climate where ‘things get done’ efficiently and workplace relationships are enhanced.

Who is this for?

• Newly appointed administrators  
• Anyone in an organisation who juggles multiple administrative demands in a fast-paced business context and wants to update and refresh these critical skills.

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