Customer Service Skills
Learn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.
A team that builds a positive communication climate and places its internal and external customers at the centre of the transaction will build up enormous goodwill and positive economic outcomes.
This course will teach you to:
- recognise the relationship between customer service, your team and your stakeholders
- identify and communicate the benefits of a customer focus, as a part of your organisation’s core values and mission
- use effective interpersonal communication skills including listening, questioning, non-verbal, assertiveness and empathy
- identify customer quality requirements, from both a technical and service perspective including Albrecht’s Four Levels of Service and Shewhart’s model for handling complaints
deal with difficult customers in a sensitive and professional manner.
Tuesday 11 April 2017
9:00am to 1:00pm
The Chamber, 57 Kilmore Street
$320.00 + GST
$640.00 + GST