Customer Relationship Management
Protecting Customer Relationships Quick Guide Login to DownloadThis Quick Guide will provide you with tips to help you retain customers through the tough times.
When a Customer Complains Quick Guide Login to DownloadThis Quick Guide provides some basic guidelines on how to handle a customer complaint.
Letter of Introduction Sample Login to DownloadThis Letter of Introduction Sample is designed as a guide for use by members of CECC. CECC can provide a letter of introduction for members to help facilitate overseas trade. The letter acts as a 'reference', lending credibility to your company, and will aid in opening up doors for initial communication with prospective buyers or sellers.