Customer Relationship Management

  • Protecting Customer Relationships Quick Guide Login to Download
    This Quick Guide will provide you with tips to help you retain customers through the tough times.
  • When a Customer Complains Quick Guide Login to Download
    This Quick Guide provides some basic guidelines on how to handle a customer complaint.
  • Letter of Introduction Sample Login to Download
    This Letter of Introduction Sample is designed as a guide for use by members of CECC. CECC can provide a letter of introduction for members to help facilitate overseas trade. The letter acts as a 'reference', lending credibility to your company, and will aid in opening up doors for initial communication with prospective buyers or sellers.
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